Beyond Assumptions: Sailing Toward Customer-Centricity
In a world where assumptions can often steer us off course, mastering the art of navigating customer-centri…
In a world where assumptions can often steer us off course, mastering the art of navigating customer-centri…
It’s a familiar scene for many of us dealing with tech support: you hit a snag with a service, you put in the eff…
In customer support, the true challenge often lies within: a constant battle for necessary internal help.
A Self-Help Automation platform that lowers your Tier-1 volume using a user empowering desktop interface. It hooks into your existing MSP and IT tools to provide unified knowledge, custom wizards, status pages, full ticketing, and an application library.
One day, during a brief lunch break from work, I stood in line at a local restaurant, craving a sandwich to refuel for the rest of the day. As I waited, a colleague approached me. Although we didn’t know each oth…
Relocating to California brought about more than just a change in scenery; it posed an unexpected challenge—finding a reliable dentist. What may seem like an unrelated experience holds a profound an…
Unmasking Data Detox Tools The term “Data Detox Tools” encompasses software applications and online services tailored to assist individuals in managing and overseeing their digital footprint and personal da…
Once upon a time, in the mid-90s, I was drawn into a world of hackers and cybersecurity experts, seeking knowledge and inspiration. Among the names that echoed through our circles was that of Kevin Mitnick…
Embracing technology, protecting others: my journey in Cybersecurity
Since the early 90s, my world has revolved around computers. It all started with a Packard Bell PC, diving into modem-based dial-up connections and stumbling upon my first hack—a program called ‘Navigator’ designed for child safety. Uncovering a critical combination, I crashed Navigator and accessed the computer’s desktop, igniting my passion for technology and exploration.
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