Beyond Assumptions: Sailing Toward Customer-Centricity
February 20, 2024
In a world where assumptions can often steer us off course, mastering the art of navigating customer-centri…
In a world where assumptions can often steer us off course, mastering the art of navigating customer-centri…
It’s a familiar scene for many of us dealing with tech support: you hit a snag with a service, you put in the eff…
In customer support, the true challenge often lies within: a constant battle for necessary internal help.
A Self-Help Automation platform that lowers your Tier-1 volume using a user empowering desktop interface. It hooks into your existing MSP and IT tools to provide unified knowledge, custom wizards, status pages, full ticketing, and an application library.
Embracing technology, protecting others: my journey in Cybersecurity
Since the early 90s, my world has revolved around computers. It all started with a Packard Bell PC, diving into modem-based dial-up connections and stumbling upon my first hack—a program called ‘Navigator’ designed for child safety. Uncovering a critical combination, I crashed Navigator and accessed the computer’s desktop, igniting my passion for technology and exploration.
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